Adelaide Street SurgeryTel: 01253 620725
The Harris Medical CentreTel: 01253 763556
We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible advice and care. This information is only available to those involved in your care and you should never be asked for personal medical information by anyone not involved in your care.
You have a right to know what information we hold about you. If you would like to see your records or require a copy, please view our Access to Medical Records policy (click the link below) and complete the appropriate form.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the ‘classes’ of information the practice intends to routinely make available.
From 25th May 2018 the law is changing with the addition of the General Data Protection Regulation (GDPR). This regulation will have an impact on how we handle your data. Further information can be found on www.eugdpr.org.uk or in the following privacy notices:
Privacy Notice - Risk Stratification
Privacy Notice - NHS Digital
Privacy Notice - Summary Care Record
Privacy Notice - Direct Care
Privacy Notice - Payments
Privacy Notice - Safeguarding
Privacy Notice - Research
Privacy Notice - Employees
Adelaide Street Family Practice aims to give a friendly and professional service to all our patients. As a practice we are extremely proud of our GPs and staff. However, if you have any concerns about any aspect of our service, please let us know. Speak to Luan, our practice manager or our reception staff who will be happy to help. We have a practice-based complaints procedure in line with national guidelines. In the majority of cases, concerns can be resolved quite easily.
However, if you feel we have not dealt with the issues you have raised, as you would wish, you can contact the NHS England Lancashire Local Area Team on 0300 311 22 33 or email England.firstname.lastname@example.org
Alternatively, you can contact Blackpool Healthwatch on 01253 345445 or email@example.com
The leaflet below gives further information on our complaints procedure.
Complaint & Comments Leaflet
The care of your health is a partnership between yourself and the primary health care team. The success of that partnership depends on an understanding of each other's needs and co-operation between us.
You will be greeted courteously
A copy of our patient charter leaflet can be found belowPractice Charter - Patient Leaflet
Our Statement of Purpose
Violent Behaviour Policy
As an employer, the practice has a duty to care for the health and safety of its staff. The practice also has a legal responsibility to provide a safe and secure working environment for staff. All patients are expected to behave in an acceptable manner and violent or abusive behaviour towards staff or patients may result in removal from our practice list or even criminal proceedings. The practice follows the NHS guidance concerning Zero Tolerance.
The Practice has a policy of “zero tolerance” of verbal and physical violence towards GP’s, staff or other patients.
The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient, or who damages property.
All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.
We expect all patients to be responsible and avoid attending the surgery under the influence of alcohol or illegal drugs. Any alteration of prescriptions is illegal and will not be tolerated.
If you are seriously unhappy with the quality of service you have the right to register with another practice without notifying us. Similarly, on the very rare occasions when a patient repeatedly ignores their responsibilities to the Practice, we have the right to remove the patient from our Practice list.
Examples of Unacceptable Standards of Behaviour
Our Staff have the right to be treated with dignity and respect at all times.
They should be able to do their jobs without being PHYSICALLY or VERBALLY ABUSED
Most vast majority of our lovely patients respect this.
Anyone found abusing the staff in person or on the telephone will be asked to leave the practice.
This behaviour will NOT be tolerated
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