Comments & Complaints
Adelaide Street Family Practice aims to give a friendly and professional service to all our patients. As a practice we are extremely proud of our GPs and staff. However, if you have any concerns about any aspect of our service, please let us know. Speak to Luan, our practice manager or our reception staff who will be happy to help. We have a practice-based complaints procedure in line with national guidelines. In the majority of cases, concerns can be resolved quite easily.
However, if you feel we have not dealt with the issues you have raised, as you would wish, you can contact the NHS England Lancashire Local Area Team on 0300 311 22 33 or email England.firstname.lastname@example.org
Alternatively, you can contact Blackpool Healthwatch on 0300 32 32 100 or email@example.com
The leaflet below gives further information on our complaints procedure.
Complaint & Comments Leaflet