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Noticeboard

30/09/2015

We are now able to offer Electronic Prescriptions, where your medication request is sent directly to your nominated pharmacy without the need to visit the surgery to collect your prescription form.

You can nominate any pharmacy to receive your prescription simply by visiting that pharmacy and asking for a nomination form.

For more information, speak to our reception team, your GP, or your local pharmacy.

The doctors & staff welcome you to our practice 

We are one of the largest and well established GP surgeries in Blackpool, serving almost 11,000 patients from our Adelaide Street (Central Blackpool) and Kentmere Drive (Mereside) surgeries.

If you live in our practice area and would like to register with us, please complete one of our registration forms that are available from our reception team or you can pre-register by clicking here. You will be asked to provide identification and proof of address in order to complete your registration.

Whether you visit the Adelaide Street practice or the Harris Medical Centre, you are a valued patient of ours. Our team includes five full-time GPs, an advanced nurse practitioner (ANP) and five senior nurses, as well as our practice business manager, deputy practice manager, reception manager, two senior receptionists, two secretaries and 15 reception staff. You can find out more about our staff by clicking here.

This website aims to tell you more about the practice and the people who are here to help you. It will also tell you about what services we offer and how best to use them. There is also a section on how you can look after your own family's health. We recommend that you 'Bookmark' it for quick reference.

Click here to book/cancel appointments, request a prescription or view your medical record.

Please be advised that the Patient Access portal replaced the previous method of submitting prescription requests on 27th July 2015. If you would like to continue ordering your repeat medications online you will need to register for Patient Access.

You can do so by clicking here and requesting a registration letter, or speak to our reception team who will be happy to print off a letter for you. Please note that you will be required to bring I.D. in to the practice in order to complete the registration process.

DNA's - Did Not Attend appointment

We have seen a rise this year of patients not attending booked appointments and in the current climate of dwindling investment in General Practice and increasing patient demand, we cannot allow it to go unchecked.

 

The number of missed appointments since January 2016 has been;

 

DNA’s this year (all appointment types)

January - 365

February - 337

March - 367

April – 306

May – 342

June – 373

July – 305

Aug – 227

Sept – 379

Oct – 448

Nov - 357

Jan-Nov DNA chart

 

Therefore, any patient missing a booked appointment will now receive an initial letter reminding them to let us know if an appointment is no longer needed.

 

If a further appointment is missed, a 2nd letter will be sent warning that any further instances may result in the cancellation of their registration, meaning they will need to register with another practice.

 

This is not something that we do lightly and we do take other events into consideration, such as a patient being in hospital, but we have to limit the number of missed appointments in order to offer our very best service to the whole of our 11,000 registered patients.

 

Appointments can be cancelled in person at reception, over the phone, via text message (by following the instructions in the appointment reminder text) or online.

 

We thank you for your co-operation and understanding.

Treatment of Headlice/Nits

We will no longer be offering appointments for the treatment of nits. If your child or anyone in your family has nits, you can treat this by using wet hair, conditioner and a nit comb, which are available from all pharmacies.

You may find this information leaflet from Blackpool Clinical Commissioning Group useful

Headlice & Nits leaflet

Or this video from NHS Choices

 

 

Diabetics - product recall notice

If you have recently been prescribed a GlucaGen Hypokit, we would urge you to click on the link below to see if it is subject to a product recall. This recall only affects specific batch numbers.

GlucaGen recall notice

Repeat prescription requests

From Monday, 5th September we will no longer accept verbal requests for repeat prescriptions. This covers requests via telephone or at the reception desk.

We have introduced this to ensure that we reduce instances of incorrect medication being ordered, or missed from requests due to miscommunication.

You will still be able to order your medication via any of the following methods;

- Online via Patient Access (preferred method) (See above for details on how to register)

- By completing the right-hand side of your prescription (the part that your pharmacy give you back, which has a list of all of your repeat medications on it). Once completed you can;

- Drop it into the practice, or

- Post it to us, enclosing a stamped addressed envelope for its return. If you use the post, please remember to allow additional time

- By fax - Adelaide Street's fax number is 01253 290765, Harris Medical Centre is 01253 600390

If you feel that you will not be able to do any of the 3 options above, please write to the Practice Manager and he will be able to look at your particular circumstances and make appropriate arrangements.

CQC Rating

Adelaide Street Family Practice and Harris Medical Centre were inspected by the Care Quality Commission on 7th July 2015. Click the link below to read the report. 

Fit for Work

As part of the Governments initiative to help people return to work after illness, they have set-up the Fit for Work service, which allows patients to speak with specialist occupational health advisors who will help them plan their return to work.

The advisors will even liaise with your employer in order to agree the most appropriate way for this return to happen.

If you have been away from work for 4 weeks or more, speak to your GP about a referral to the Fit for Work service. If you would like to speak to an advisor about your circumstances, you can call 0800 032 6235. However, for the time being, all referrals need to be done via your GP.

If you are an employer and you would like to know more about this service, go to http://fitforwork.org/.

Why A & E

The 'Why A&E' is a Blackpool-wide campaign to raise awareness of the different services that are available to patients and to emphasise what type of problems are suitable for patients to seek advice from A&E. The video below highlights this in an unusual way...you may recognise the tune!

Friends & Family Test

Have you got 30 seconds to spare? Have you recently had an appointment with us? If the answer to both of these questions is 'Yes', we would be grateful if you would complete a 2 question feedback form called The Friends & Family Test to let us know how well we performed?

Dementia awareness

As the government announces measures to try and diagnose people with dementia earlier, we thought this video may encourage those patient with the early signs of dementia to come forward and speak to their GP.

These 3 ladies show that patients with the early onset of dementia quite rightly remain positive about their diagnosis;

If you are worried that you, or someone you know, may be suffering from the early signs of dementia, please don't put it off. Book an appointment to see your GP. Alternatively, we have memory assessment clinics on the following days;

Adelaide Street - every Thursday afternoon (Weekly)

Harris Medical Centre - every other Tuesday afternoon (Fortnightly)

You can book into these clinics, simply by calling our reception teams. No GP referral is required.

Parking at Adelaide Street site

We would genuinely love to provide parking for all of our patients, but unfortunately we don't even have enough parking for staff most of the time.

If you do not have a valid permit, please do not park anywhere around the building as you may well receive a ticket, even if you are here for an appointment.

The issuing of parking tickets is managed by an external company and the practice does not have the authority to have them rescinded.

There is on-street parking on South King Street and a large car park across the road, accessible via Leopold Grove.

Warning re LifeLine Screening Letters

We have been contacted by one of our patients who has received unsolicited mail from a company called LifeLine Screening, offering a screening test for upto 4 conditions - at a cost of £149.

The letter she received uses very emotive language such as 'Your risk of stroke is high' and are specifically worded to create unnecessary concern amongst our more elderly patients whom these letters are specifically targeted at. Furthermore, the events that you are invited to are not attended by a doctor and the results are not fed back to us at the practice.

We would urge anyone who receives one of these letters to discard it immediately and if you have any concerns regarding your health, please book an appointment to see your own GP.

Finally, the practices used by this company have featured on BBC's Watchdog programme, which you can view by clicking on the picture below.

How your information is shared

There is a big campaign from the Government at the moment to make patients aware of how information we, as your GP's, share information about your care with other healthcare providers and service commissioners.

This information can include your postcode, your age, your NHS Number and details about the care you receive. However, it does not include your name or address.

With this in mind, you will shortly be seeing posters appearing in our reception areas that give you more information about this.

In addition to this, they have produce a leaflet to explain in a bit more detail, how the information is used. The leaflet is available from our reception team, or you can view it online by clicking here.

The leaflet also gives you information about what to do if you do not want us to share your information.

More information

Update March 2014 - This scheme of work has now been postponed until at least Autumn 2014 to give the Dept. of Health time to make sure that the public is properly consulted. See BBC News story for more information.

Book appointments via your Smartphone

In addition to our popular service that allows our patients to book appointments online, we now have the ability to offer appointment booking via your smartphone!

You will need to be registered for online appointment booking already (If you're not already registered, click here and register), then simply download the 'App' to your phone.

Once you've completed your registration you will need your User ID and password to access the app via your smartphone.

Download for iOS

Download for Android 

 

The Surgery Pod has landed...

Anyone who has recently visited Adelaide Street or Harris Medical Centre could not have failed to notice the new Surgery Pod's that are located in each waiting room.

If you've been wondering what they are all about, just go up and touch the screen and follow the instructions - There is no need to make an appointment. With the Surgery Pod you can;

- Take your own blood pressure

- Complete a new patient questionnaire

- Take various health surveys on smoking, alcohol consumption, depression assessment and BMI (Weight vs Height)

What's more is that all the results are added directly to your medical record.

We hope you like the new service - please do feel free to come in and use it - and of course, let us know your thougths through our feedback page.

 

The Surgery Pod at Adelaide Street

 

 

 

 

 

 

  

Booking appointments online

 We would remind patients that our online appointment booking service is available and now have over 1000 patients using it on a regular basis. Why not join them? To register to book your appointments online simply ask for a registration letter at reception or you can request one by clicking this link and completing the online form.

Losing a loved one

If you have recently lost a loved one and would like more advice on who you need to inform, take a look at our end of life and bereavement page by clicking here 


 

Facebook

If you have a Facebook account, please 'Like' our new page using the button below. We will then keep you up to date on developments at the practice.

 

Our  www.facebook.com/blackpoolgp

(Site updated 01/12/2016)
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